Retain More Customers, Inc -- FAQs -- Add More Value. Keep More Customers. Make More Money.

Here at Retain More Customers, Inc., we're always available to answer your questions.

We are available by e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we do our best to answers all e-mails within 48 hours.

Click here for our Terms and Conditions

Before e-mailing us, you may find the following FAQs useful!

Question 1: How do I download the Retain More Customers file I purchased when I receive it in my e-mail?

Question 2: How do I open a file, module, or course after I download it?

Question 3: How do I view a file, module, or course after I download it?

Question 4: How can I access the PowerPoints, PDFs, or other files if I don't have the necessary programs on my computer?

Question 5: What do I do if I find a "typo" in a file I purchased from Retain More Customers, Inc.?

Question 6: Does Retain More Customers, Inc. offer free resources?

Question 7: Do I need a PayPal account to make purchases?

Question 8: What do I do if I prefer not to pay with a credit card?

Question 9: Will Retain More Customers, Inc. customize an existing file to meet my specific needs?

Question 10: When I e-mail Retain More Customers, Inc, when can I expect a response?

Question 11: How is the pricing of files and modules determined?

Question 12: Will you be adding new files to some of the Retain More Customers, Inc. modules?

Question 13: Can I get activities in Microsoft Word format instead of Adobe PDF?

Question 14: Where did you get the fonts for some of the materials?

Question 15: Will I receive a receipt for my purchases?

Question 16: Will I be able to customize a PDF fillable form?

Question 17: How long will it take to receive my order if I paid with an e-check?

Question 18: May I reproduce the modules, files, or courses I purchase from Retain More Customers, Inc. for use in my company?

Question 19: When I try to open a unit, an error-message appears and claims it is a corrupt file. What should I do?

Question 20: When I open the PowerPoint I purchased, it prompts me for a password. What should I do?

Question 21: Will Retain More Customers, Inc. replace my files if I lose them?

Question 22: Are Retain More Customers, Inc. files created for specific companies?

Question 23: If I accidentally purchase items I have already purchased, will Retain More Customers, Inc. issue me a refund for the duplicate items?

Question 24: I e-mailed Retain More Customers, Inc., but I did not receive a response within 48 hours. What should I do?

Question 25: Do I need a PayPal account to purchase a gift certificate?

Question 26: Do I need a PayPal account to redeem a gift certificate?

Question 27: Can I get a refund for a gift certificate I purchased?

Question 28: I purchased the template only module, but when I try to edit it, I can't type on it. What should I do?

Question 29: When I open my PDF file, the letters are all jumbled on the page. What should I do?

Question 30: When I try to open the PowerPoint I purchased, I do not receive the "read only" option on the prompt to open the file. What might be causing this?

Question 1:

Open the email from Retain More Customers, Inc. within 48 hours of your purchase. In the e-mail message, you will see a "downlink." Click on this downlink or cut and paste the address into your browser. This will take you to the "File Download" page. Right-click the "Download Link" and choose "Save Target As" to save it to a location on your computer. back to top

Question 2:

After you download a course, module, or file and save it to your computer, you will see that it is a zip file. You will need to "unzip" the file before you open each activity in the unit. Most newer computers come with an unzipping program; however, you may need to download an unzipping program to your computer if it does not have one of these programs. You can download a free trial of WinZip by following this link: Free Trial of WinZip. back to top

Question 3:

Most of our modules and courses are in PDF, WAV, or XLS format. If you do not have a program to view a PDF, you will need to download a free version of Adobe Reader at the following link: Free Download of Adobe Reader. If you are having trouble viewing a PowerPoint slideshow, please see Question 4. back to top

Question 4:

If you do not have PowerPoint 2003 or later on your computer, you will need to download PowerPoint Viewer in order to view most of Retain More Customers, Inc. PowerPoint slideshows. You can download a free Microsoft PowerPoint Viewer by following this link: Free Download of Microsoft PowerPoint Viewer. As is noted beside our PowerPoint modules, these particular PowerPoints will only work with Microsoft PowerPoint 2003 or later. PowerPoint Viewer will not recognize the links on the "Categories" types of PowerPoints. back to top

Question 5:

Retain More Customers, Inc. makes every effort to ensure that our files are error-free! If you do find an error in one of our files, please send us an email with the file name and the error. We will promptly correct the error, resend the file to you, and offer you a FREE Productivity Template (from our list of many) of your choice. Be sure to include an email address where you would like to receive the corrected file. back to top

Question 6:

Retain More Customers, Inc. offers a free newsletter mailed monthly. Just fill out the e-mail sign up form on the homepage and click submit. Our free newsletters are a great way to experience the quality of Retain More Customers, Inc. resources and to try them in your company! back to top

Question 7:

You do not need to have a PayPal account to make purchases at Retain More Customers, Inc. When you proceed to checkout, you will have the option to pay with your PayPal account or pay with a credit card without creating a PayPal account. back to top

Question 8:

If you prefer not to pay with a credit card, e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will respond with details on alternative ways to pay. back to top

Question 9:

Although our downloadable files are not to be modified, we will be glad to customize one of our existing files, modules, or course to suit your needs! Just submit a Custom Work Request on our Custom Work Page: http://localhost/retainmorecustomer/customwork.htm and let us know which activity interests you and the specific changes you would like. back to top

Question 10:

When you e-mail Retain More Customers, Inc., we will respond to your message within 48 hours. back to top

Question 11:

At Retain More Customers, Inc. we strive to provide resources at the lowest cost possible. Most files are clearly listed on the Products page! We offer discounts on larger volume purchases. This e-mail address is being protected from spambots. You need JavaScript enabled to view it to learn more. Pricing is based on a number of factors, including value delivered to our customer, demand, method of delivery, copyright retention, a fair return to the shareholders, and development cost. We believe that we deliver an exceptional and unmatched value for the price. back to top

Question 12:

Yes! Using leading industry practices, Retain More Customers, Inc. is constantly working to add more modules and support items for you to use in your company. We will add new files to each subject area, and you will be able to download those files (for a small additional cost) as a supplement to any course or module you purchase. New files are identified by the tag. back to top

Question 13:

We can only offer our files as a PDF, XLS, MP3, or MP4 extension. If we send them in Microsoft Word or PowerPoint, the formatting and font styles will most likely be lost, and your activity will not appear as it should. back to top

Question 14:

Some of the materials were created using special fonts from our web developers, but we suggest going to SearchFreeFonts to find some cool fonts. back to top

Question 15:

Yes. Once you submit your order, you will be able to "click here to view a printable receipt" before you are taken to the download page. PayPal will also send you a receipt via email that you can print for your records. back to top

Question 16:

Typically, our PDF files are part of the presentation for a particular module and don't have fillable form capability. While PDF fillable forms allow you to add text to certain areas of a PDF document, you will not be able to change the font style or size of the text. back to top

Question 17:

Typically, purchases from Retain More Customers, Inc. are instant downloads. However, if you pay with an e-check, your download links will be sent to you when the e-check payment clears. This usually takes 4-5 business days. back to top

Question 18:

Yes! You purchased a single user license. You may reproduce any module, course, system, or corresponding template you purchase from Retain More Customers, Inc. for your single individual use (1 person per license) only. Because of copyright laws, you may not reproduce any of the documents for use by any other user. Should they want to use any template, file, module, course, audio or video file, they will need to purchase their own license. However, Retain More Customers, Inc. does offer discounts on volume licensing. For more details, click here to read our Terms and Conditions. back to top

Question 19:

You are probably receiving this message because the file you are opening is a zip file. This message appears if you attempt to open a zip file, but you do not have an unzipping program on your computer. Most newer computers come with an unzipping program; however, you may need to download an unzipping program to your computer if it does not have one of these programs. You can download a free trial of WinZip by following this link: Free Trial of WinZip. back to top

Question 20:

All of our files are protected against modifications for copyright reasons. When you open one of our files, you may/will see a message prompting you to enter a password or "open read only." Choose the "read only" option, and this will allow you to view and print the PowerPoint presentation. If you do not have the "read only" option, click here. back to top

Question 21:

Retain More Customers, Inc. recommends creating backups of all of your Retain More Customers, Inc. files. If any of your files are lost or accidentally deleted within 30 days of purchase, please contact us and we will replace the file. Retain More Customers, Inc. is not responsible for replacing files after 30 days of purchase. back to top

Question 22:

Retain More Customers, Inc. files are not experience level specific because most of our activities can be adapted and used by more than one experience level within your company. Standards vary from company to company, so skills and topics, processes and systems may be utilized and executed differently by different companies. Our system is designed to be effective for a single person small business up to the largest and most complex medium sized business. The descriptions and sample images should assist you in choosing modules, courses, systems, or templates that are appropriate for your company. back to top

Question 23:

Retain More Customers, Inc. will gladly issue you a refund if the duplicate purchase is made within 5 days of the initial purchase. Items re-purchased after 5 days of the initial purchase will not be refunded. back to top

Question 24:

If you email Retain More Customers, Inc. and do not receive a response within 48 hours, your e-mail account may be blocking our e-mails or sending them into your bulk folder. You will need to add our e-mail address ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) to your list of (approved/authorized)contacts to prevent our e-mails from being blocked. back to top

Question 25:

You do not need a PayPal account to purchase a Retain More Customers, Inc. gift certificate. back to top

Question 26:

You do need a PayPal account to redeem a Retain More Customers, Inc. gift certificate. back to top

Question 27:

Retain More Customers, Inc. cannot refund the purchase of a gift certificate. back to top

Question 28:

When you download our template only module, you will see that they are zipped files. You will need to unzip the files before reviewing the individual files included. If you are unfamiliar with zip files, you can read more about them at http://localhost/retainmorecustomer/support.htm#2. Once you unzip the file, you will see that each template only file contains 1) the template as a Microsoft Word file, 2) a PDF file to allow you to see how the newsletter should look with all fonts, and 3) a Microsoft Word file with directions on how to download fonts used in your newsletter which may not be loaded on your computer. You will need to read the "fonts" file that comes with your purchase before you begin editing your newsletter. Be sure that you are using the Microsoft Word newsletter file to edit your template. The PDF file is not editable. back to top

Question 29:

Most of our activities are in PDF format. You will need to use Adobe Reader to view our PDFs. If you use another program, the images and text may not show correctly. You can download a free version of Adobe Reader at the following link: Free Download of Adobe Reader. Once you download Adobe Reader, right-click on the file you want to open. Choose "Open With" and select Adobe Reader. back to top

Question 30:
If you do not have the "read only" option on your PowerPoint when you try to open it, you may be using a Mac. As noted with the "PC Only" tags beside each of our PowerPoint descriptions on our site, our PowerPoints are intended for use with PCs only. back to top

Terms and Conditions
By downloading a file(s), you are agreeing to the following terms and conditions. Retain More Customers, Inc. owns and retains the copyright on each file(s), Document, PDF, Module, XLS, PowerPoint, System, Plan, Template, Unit, Audio and Video file, and other material available on its website. Your purchase entitles you to a license to use the unaltered file for non-commercial, non-profit purposes by one individual, non transferable user only. If you intend to use the file(s) for multiple users, you must purchase one copy for each user. Your license does not authorize you to re-sell or otherwise use Retain More Customers, Inc. materials for profit in any way; to alter the file in any way; or to post or distribute Retain More Customers, Inc. materials on your website, through email, on message boards, or in printed copy other than in connection with activities in one individual user license. Doing so is a violation of international, federal and state copyright laws.